The information out there about the improprieties and unreliability of the BBB is sickening. It's a shame that we consumers have been made to think that a BBB approval is a good thing about a business, or vice versus. The BBB by all appearances is just a legal company that can try and bully other business for their money.
"Leonard Bennett, a Newport News attorney who specializes in consumer protection cases, said the public mistakenly believes the BBB exists to assist them.
'The problem is they market to us - to you and me, John and Jane consumer - that if you have a Better Business Bureau seal of approval,' it guarantees a company's reliability, Bennett said. 'That seal of approval doesn't mean anything except you've signed up and paid your dues.'"
- http://hamptonroads.com/2009/11/better-business-bureaus-grading-system-stirs-debate
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